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Ending the Transactions of Abuse


The definition of Family Violence is broad.  Family Violence is not just physical abuse.  It also includes repeated derogatory remarks, damaging property, financial control or stalking or cyber-stalking. With the advancement of technology, perpetrators are finding new and inventive ways to continue to harass and abuse their victims.

This has been made evident through the Commonwealth Bank’s recent analysis of their digital banking platforms.  They conducted the analysis to better understand the problem of Family and Domestic Violence after noticing threatening messages in the account of a customer.

Upon investigation, the Commonwealth Bank found more than 8,000 customers in 3 months received low-value deposits for the sole purpose of the transferor sending an abusive message in the transaction descriptions.  Some of the people were transferring as little as $1, with some of the transaction descriptions containing serious threats.

The Commonwealth Bank has responded by taking action to ensure that victims of Family and Domestic violence are better protected.  They have introduced an Acceptable Use Policy.  Any customer found to be using the digital platforms to commit Family and Domestic Violence may have their transactions refused or digital banking suspended.

This is a step in the right direction.  However, as our society relies increasingly upon technology and we live in a digital world, we can expect that perpetrators will continue to use social media platforms and other digital services to harass, embarrass and abuse victims of Family and Domestic violence.

Just know that there are steps that you can take to prevent a perpetrator from abusing you on social media or sending threatening or derogatory messages to you.  We urge you to speak to one of our Domestic Violence lawyers if you are experiencing any form of Family or Domestic Violence.


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Monday, 16 May 2022