At Butlers, we strive to make the law more accessible, affordable, understandable and human. We understand that as a client, you have the right to receive the best service, and we have a commitment to ensuring that you do. Accordingly, we would appreciate you taking a few moments to answer some questions about your experience with the Butlers’ Team. Please be assured that this information will remain confidential and we ask you to share any specific comments, positive or negative. Your critical feedback is essential to us in terms of improving our ability to provide quality service. We are truly committed to providing personal service and your comments will help us achieve this goal.

Accessible:

Do you perceive our lawyers as prompt, responsive, and accessible on short notice?
Yes | No
Did we deliver on our commitments to respond to you within 48 hours?
Yes | No

Affordable:

Are our invoices easy to understand, and did you feel well informed of our fee structure?
Yes | No
Do you feel our fees are reasonable, and are you receiving value for money?
Yes | No

Understandable:

Do we explain legal issues in terms that are easy for non-lawyers to understand?
Yes | No
Were you given quality legal advice and are your legal concerns being addressed?
Yes | No

Human:

Is our Support Team friendly and helpful?
Yes | No
Do you feel our Team communicate effectively between themselves, and with you?
Yes | No

How well do we listen to your concerns?

What do you like about your relationship with our firm?

What could we do better?

Overall, how satisfied are you with our firm?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Would you refer our services to your friends, family, or colleagues?
Yes | No

Can you think of any other ways we could help clients like you, or any new services we could offer?

Could we better use technology to be of service to you?
Yes | No

Please provide your name (which will be kept confidential)

Thank you again for selecting the Team at Butlers and helping us to improve our service to you, as our valued client.